Punctuality and Cancellation Policy

Our ability to serve you professionally and reliably depends partly on the correct booking of appointments and the amount of time allocated for the treatment provided. Therefore, we ask for your cooperation by arriving at least five minutes before the scheduled time.

However, we understand that circumstances are sometimes beyond your control. If you are delayed, please telephone to see whether your visit can be accommodated at a slightly later time or if the service can be completed within a reduced time.

If you are unable to attend, we will gladly reschedule but a charge may apply if you cancel with less than 24 hours notice. If you fail to attend your appointment and do not contact the practice a fee will be charged.